Kryo X26 MTB

Fantastic service

This was definitely one of the highlights of our Boston vacation. It is always so fun to be able to explore a new city on bikes. Our tour guides, Bob, Pell, and Ken were able to navigate our large tour group through the crowded Boston streets with expertise and humor. After the tour, they gave great recommends for lunch. The food from Paulie’s on Salem Street was out of this world! We would definitely recommend this to everyone heading to Boston.

Uncle Pell and Uncle Greg were our outstamding guides on this 10-mile tour of Boston. They were knowledgeable about the city and I felt very safe with them on the route through the city streets and paths. It was a gloomy wet day but we had a really great time. Anyone can do this bike tour, beginners and non-bicyclists included. It's a great way to see the city.

The return policies on rental bicycles are inflexible.

We rented a bike for the day and had an excellent time riding around the Boston area. The "City Bike" was excellent quality. They also were able to take our luggage for the day for a small fee which really helped us out. Looking forward to renting from here again the next time we're in Boston!

These guys were awesome brought my bike in for new brakes installation and couple other lil things they busted it out in a few hours had my bike back same day amazing service will do business with again

Rented 2 Jake the Snake gravel bikes. Great way to get around Boston especially on the Charles River Greenway. Great experience!

First off, I want to call out Aaron for his excellent customer service. I had rented a city bike online and stopped in the shop the day before to change my rental to a gravel bike. Aaron was friendly and helpful and I was able to update with no problem. As for the day of the rental, a group of us had reserved bikes in advance as we were coming in from all over the country. 10 of us were renting bike. Speaking for myself, I had told Aaron that a group of us were going to be arriving at 9 am to pick up bikes (a combination of gravel, road and ebikes). It was obvious when we got to the shop, that there was a tour going out at the same time as we were. However, staffing was overwhelmed and the service was chaotic. A gentleman that I presume was the manager and or the owner was short tempered and rude quite frankly. He took his frustrations out on us which was poor customer relations. As a group, we were spending quite a bit on the day rental and the attitude was so poor from this man, we were still talking about it hours later. I would highly recommend streamlining your check in process and I would include a visual inspection of the bike that the customer had to sign off on. Ultimately, we enjoyed our day and our ride but it was in spite of the owner of Urban Adventours. Aaron, again thank you for your help. You were a bright spot in all of this.

This is the second time taking this tour and we throughly enjoy the energy and knowledge of the guides. This is the best way to see Boston in my opinion.